Returns & Refunds Policy
We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out.
You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammar are correct as we copy what we get sent for item personalisation.
If you have noticed an error after you have placed an order we request you let us know ASAP and providing the item has not already been sent for production we can look to make the required alterations.
Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.
If you’re unhappy with your item, please return it within 14 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession. If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).
Unless there has been an error on our part, or the item you purchased is defective or damaged, we cannot accept returns on 'personalised' or ‘bespoke’ items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.Please check all details you input carefully. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel.
Any non-personalised items are eligible for a return within 14 days of receipt. Please contact Milli & Ollie's within 14 days to arrange the return.